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Frequently Asked Questions
Please reach us at firecustomerassistance@gmail.com if you cannot find an answer to your question.
We do not accept returns or exchanges for personalized items. Additionally, underwear & swimwear cannot be returned or exchanged for sanitary reasons.
For item(s) purchased at vendor locations cannot be exchanged or returned.
Contact Client Services: Email our dedicated Client Services team at firecustomerassistance.com to request a return.
Please include your full name, order number and phone number.
Online purchases can be returned [except vendor purchases, in person pick up] within 30 days of purchase.
All returns are accepted with a chargeback processing fee(based on order total)